If you experience any problem with a SkoobySoft product, or would simply like to give feedback or request information, please don't hesitate to get in touch.
To report bugs and other problems in viJournal, use the "Report a Problem" command in the application's Help menu. This will generate an email containing some basic information about the application setup, to which you can add your description of the problem you're experiencing. This information can be vital in expediting the diagnosis and resolution of your problem.
If you're using an application that doesn't have this function, or it is inaccessible (e.g. if the application won't launch), you can contact us at email@example.com. Note: using this address for viJournal support requests may result in your issue taking longer to resolve.
Information & Feedback
For general inquiries about SkoobySoft products, catch us at firstname.lastname@example.org, or to give us your opinion or request a feature, please contact us at email@example.com. Do not use these addresses for technical support requests, as your request may be ignored. See "Support" above for how to contact us for support.
How to request a feature
We're always keen to hear feedback and requests from people who use our software. If you want to request a feature, send an email to firstname.lastname@example.org, telling us which product the request is for, and what feature you want to see. Please follow these guidelines:
- Provide a detailed description of the feature you would like. We can't implement it if we don't know what you mean.
- Let us know why you want this feature. Understanding how people use our software is hugely important in helping us design it to suit your needs.